Overview
Customer Service Representative Jobs in Petaling Jaya, Selangor, Malaysia at Across Asia Assist
Title: Customer Service Representative
Company: Across Asia Assist
Location: Petaling Jaya, Selangor, Malaysia
Job description:
Greeting from Across Asia Assist !
We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide.
Job Purpose:
With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of your customer base.
Job Responsibilities:
- Handle inbound and outbound calls related to telematics services (e.g. vehicle tracking, and support requests)
- Provide timely and professional assistance to customers across multiple SEA markets
- Coordinate with service providers and relevant stakeholders to ensure seamless support delivery
- Accurately log cases and maintain proper documentation in the system
- Adhere to service level agreements (SLAs) and operational protocols
Job Requirements
- Prior experience in a call centre, assistance, or telematics-related role is preferred
- Strong communication skills and ability to handle high-pressure situations calmly
- Open to working on a rotational shift schedule from 9:00 AM to 6:00 PM, Monday to Sunday, including Public Holidays (up to 5 working days per week)
- Proficient in English. Ability to converse in Mandarin will be an added advantage
- Good problem-solving skills and attention to detail
Job Type: Full-time
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
- English (Required)
- Work Location: In person
