Overview
Customer Service Representative Jobs in Mumbai, Maharashtra, India at NLB Services
Title: Customer Service Representative
Company: NLB Services
Location: Mumbai, Maharashtra, India
We're Hiring: Customer Service Representative
We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.
If you're a graduate with excellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!
Overall Purpose of the Job
- Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Strive to achieve SLA targets and business outcome indicators defined by the client.
Job Responsibilities / Authorities
- Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool.
- Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.
- Walk customers through/provide navigational support on the self-service portal.
- Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.
- Place outbound calls to customers when required, in line with client/company guidelines.
- Work productively while maintaining exceptional call and data quality standards in line with targets.
- Contribute to the team through open and regular communication with peers and supervisors.
- Adhere to all company and departmental policies and procedures (personnel and operational).
- Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.
- Maintain regular and punctual attendance in line with company policies and procedures.
- Minimize customer complaints and escalations by providing exceptional service and call control.
Knowledge & Skill Requirement
- Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
- Good technical aptitude with the ability to learn quickly.
- Excellent verbal and written communication skills.
Experience Required
- Experience: Freshers
Job Location
- Bangalore, Pune, and Mumbai
Qualification
- Graduate
Monthly CTC
- ₹28,000 CTC
Notice Period
- Immediate
How to Apply:
Interested candidates can apply through LinkedIn Easy Apply or email their updated resume to [email protected].
