Overview
Customer Service Representative Jobs in Quezon City, National Capital Region, Philippines at Penny Pairs
Title: Customer Service Representative
Company: Penny Pairs
Location: Quezon City, National Capital Region, Philippines
Penny Pals Corp, the group behind Penny Pairs, is looking for a efficient and organized Customer Service Representative 💍. We offer flexible work hours as well as a chance to grow with a fast-rising brand 🌎
The Customer Service Representative is responsible for providing timely and accurate support to customers of Penny Pairs, Gabbie Jewelry, and Moai across online platforms and physical stores. The role ensures smooth handling of customer inquiries, order-related concerns, and internal coordination to maintain a positive customer experience across all brands. The ideal candidate is customer-focused, organized, detail-oriented, and capable of handling multiple tasks and brands simultaneously. This role reports directly to the Logistics Manager and is under the Operations department.
Responsibilities
Customer Support & Communication
- Respond to customer inquiries across chat, email, social media, and messaging platforms for Penny Pairs, Gabbie Jewelry, and Moai, including Shopee and TikTok Shop
- Assist customers with product details, availability, pricing, promotions, and store policies
Order Management & Issue Handling
- Handle concerns related to orders, deliveries, returns, exchanges, and refunds
- Resolve customer complaints professionally and efficiently, escalating complex issues to supervisors or relevant departments when necessary
- Encoding and updating of damaged/defective items from online orders
- Follow up to ensure customer satisfaction and proper issue closure
Store & Internal Coordination
- Coordinate with physical store staff regarding stock availability, in-store concerns, and customer follow-ups
- Support sales and operations teams by relaying customer insights, concerns, and feedback
Reporting & General Support
- Track and report common customer concerns and customer feedback
- Assist in simple administrative tasks such as encoding of quarterly expenses
- Perform other customer service-related tasks as assigned
Qualifications
- Bachelor’s degree in Business Administration, Communication, or other relevant courses
- Proven experience as a Customer Service Representative, Retail Associate, or E-commerce Support Staff is an advantage
- Familiarity with e-commerce platforms (e.g., Shopify, Shopee, TikTok Shop) and online customer service tools
- Creative and able to think innovatively
- Strong written and verbal communication skills
- Customer-oriented mindset with strong problem-solving abilities
- Attention to detail and ability to handle multiple tasks efficiently
- Excellent organizational and time management skills
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Open to fresh grads! Work experience is preferred but not required.
