Overview
Customer Service Representative Jobs in Pasig, National Capital Region, Philippines at PhilWeb Corporation
Title: Customer Service Representative
Company: PhilWeb Corporation
Location: Pasig, National Capital Region, Philippines
Job Summary
The Customer Service Representative (CSR) is responsible for handling all kinds of customer inquiries, complaints, requests and follow-up.
Key Responsibilities
- Answer customer inquiries, complaints and requests at first contact following standard operating procedures.
- Coordinates with appropriate support groups for concerns not handled at first level.
- Assists in customer call out.
- Conducts standard and appropriate escalations.
- Assists on admin work.
- Confirms customer satisfaction for resolved concerns.
- Provides feedback to customers through call out.
- Ensure all customer concerns are resolved.
Qualifications
- College graduate of any four-year course, preferably IT.
- Front line exposure is a plus.
Benefits
Health insurance, life insurance, paid time off, and opportunities for professional development.
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Work Location: In person
