Overview
Customer Service Representative Jobs in Cincinnati, OH at Robert Half
Title: Customer Service Representative
Company: Robert Half
Location: Cincinnati, OH
We are looking for a Customer Service Representative to support patient service coordination and delivery scheduling in Cincinnati, Ohio. This contract position with the potential to become permanent focuses on providing responsive communication to hospital discharge planners and patients while helping ensure orders and coverage details are handled accurately. The ideal candidate is comfortable managing inbound and outbound calls, completing order entry, and confirming insurance information in a fast-paced service environment.
Responsibilities:
• Coordinate with hospital discharge planners and, when needed, patients to arrange service and delivery details.
• Schedule deliveries to hospital representatives and help ensure timing and information are communicated clearly.
• Enter orders accurately and maintain complete service records in the appropriate system.
• Review patient benefit information to confirm referrals are ready for processing and free of issues.
• Verify insurance coverage through online resources and contact insurance carriers directly when additional clarification is required.
• Handle inbound calls professionally and place outbound calls to gather missing details or provide updates.
• Support day-to-day customer service activities by addressing questions, resolving routine issues, and assisting with administrative tasks as needed.
• Previous experience in customer service, call center support, or a similar patient-facing or client-facing role.
• Ability to manage both inbound and outbound phone communication with professionalism and accuracy.
• Experience with order entry and maintaining detailed records.
• Familiarity with insurance verification or benefit review processes is preferred.
• Strong attention to detail and the ability to identify incomplete or unclear referral information.
• Comfortable working in a fast-paced environment while balancing multiple tasks and priorities.
• Solid written and verbal communication skills and basic computer proficiency.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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