Overview
Customer Service Representative Jobs in Beirut, Beirut Governorate, Lebanon at Swapp
Title: Customer Service Representative
Company: Swapp
Location: Beirut, Beirut Governorate, Lebanon
Customer Support Agent – Beirut Area
This role is a great opportunity for students or recent graduates who want to gain experience in a dynamic and fast-growing company.
Company Description
Swapp is a car subscription platform based in Dubai that offers a digital, flexible, and affordable alternative to buying or leasing vehicles. Our platform provides customers with access to a wide range of vehicles, allowing them to swap cars as often as they like. We are dedicated to delivering exceptional customer service and ensuring customer satisfaction.
Role Description
We are seeking a Customer Support Agent to join our team on-site in Beirut. Kindly note that this role is offered on a contract basis.
Responsibilities
• Handle customer requests and inquiries via live chat, calls, and emails to ensure customer satisfaction and loyalty.
• Investigate and resolve customer issues promptly and effectively, taking ownership from identification to resolution.
• Accurately document customer interactions, feedback, and resolutions in the system for record-keeping and analysis.
• Provide customers with detailed information about Swapp’s services, subscription plans, and vehicle options.
Requirements
• Reside within the Beirut area.
• Experience in live chat interaction within a customer support role is a plus.
• Fluency in English is mandatory.
• Experience with Freshdesk or Zendesk is a major plus.
If you meet the above criteria and are passionate about delivering exceptional customer experiences, we would love to hear from you
