Overview
Customer Service Representative Jobs in Fort Lauderdale, FL at Kira Labs Inc.
Title: Customer Service Representative
Company: Kira Labs Inc.
Location: Fort Lauderdale, FL
Account & Customer Experience Specialist
Kira Labs | South Florida is a fast-growing beauty and personal care company creating trend-driven products. We partner with leading retailers and brands while also selling directly to consumers through e-commerce. We are passionate about creating products that wow and delivering an exceptional customer experience at every touchpoint.
We’re looking for an Account & Customer Experience Specialist to help deliver excellence in customer relations while supporting inbound B2B opportunities and account communication. This is more than a traditional customer service role—we want a highly organized, proactive problem solver with a passion for beauty, strong communication skills, and a commitment to creating outstanding customer experiences.
What You’ll Do
- Provide responsive, thoughtful support across email, chat, Amazon, social media, and other customer channels
- Resolve order, shipping, product, and account issues with professionalism and empathy
- Support inbound B2B inquiries and help route opportunities to the right team members
- Build strong relationships with customers and accounts through timely follow-up and proactive communication
- Help manage systems and workflows across tools like Shopify, Zendesk, HubSpot, Amazon Seller Central, Slack, and Asana
- Identify recurring issues and suggest smarter, more efficient ways to improve the customer experience
- Use AI tools to improve communication, speed, consistency, and execution
What We’re Looking For
- Experience in customer experience, account support, inside sales, or similar roles
- Strong written and verbal communication skills
- Excellent organization, follow-through, and attention to detail
- A proactive, high-ownership mindset
- Comfort working in a fast-paced, evolving environment
- Passion for all things beauty and a genuine desire to deliver excellence in customer relations
- Confidence using technology and AI tools in day-to-day work
Why Join Kira Labs
This role offers growth potential for high performers who want to expand into account management, customer experience leadership, and process improvement. You’ll join a collaborative, high-accountability culture built on Happiness, Innovation, Passion, Integrity, and Teamwork.
