Overview
Customer Service Representative Jobs in New York, NY at FF Inc
Title: Customer Service Representative
Company: FF Inc
Location: New York, NY
Location: New York, NY
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and escalate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow-up
- Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem-solving and empathy
- Basic computer and data-entry skills
- Strong time-management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full-time schedule (40 hours per week)
What We Offer
- Competitive pay + bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team-oriented environment
Who Thrives In This Role
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: relationship building,listening,sales,product knowledge,basic,customer service,crm navigation,teamwork,organization,customer interaction,communication skills,listening skills,active listening,time management,interpersonal skills,technical troubleshooting,excellent communication skills,collaborative teamwork,organizational skills,tech-savviness,sales skills,customer relationship management,tech-savvy,crm proficiency,communication,email communication,ownership,problem solving,organizing operations,customer engagement,persuasive conversation,crm software,customer relationship management (crm),basic computer skills,sales orientation,problem-solving,solution-oriented demeanor,persuasive conversations,adaptability,computer skills,team collaboration,customer,relationship-building,email,computer proficiency,troubleshooting,persuasion,collaboration,calm demeanor,crm systems,customer service skills,basic computer proficiency,technology navigation,problem-solving skills
