Overview
Customer Service & Online Operations Executive Jobs in Dublin, County Dublin, Ireland at Connexus Recruit
Title: Customer Service & Online Operations Executive
Company: Connexus Recruit
Location: Dublin, County Dublin, Ireland
Customer Service & Online Operations Executive
Location: Dublin
Hours: Monday to Friday, 9am–6pm
Job Type: Full-time, Permanent
The Role
An established Irish fashion retailer is looking for a Customer Service & Online Operations Executive to join its head office team.
This is a varied, hands-on role combining customer service, online order support and day-to-day website administration. It would suit someone who has a genuine interest in fashion, enjoys helping customers and is comfortable working across a mix of customer queries, online orders and website updates.
Key Responsibilities
Customer Service & Online Orders
- Manage customer queries primarily by email
- Respond to customers in a professional, helpful and timely manner
- Liaise with stores to locate stock when products are unavailable online
- Process refunds and exchanges for online orders
- Resolve customer issues and ensure a positive experience from initial query through to resolution
- Support customers with queries relating to orders, products, deliveries, returns and availability
Website & Online Operations
- Update product imagery, descriptions and information across the website
- Add and maintain accurate product details
- Support day-to-day website merchandising and product presentation
- Ensure website content is accurate, up to date and visually consistent
- Complete general website administration and content updates
- Work closely with the wider team to ensure new products and updates are reflected correctly online
Wider Team Support
- Provide support across the wider head office team when required
- Assist with general marketing and administrative tasks
- Work collaboratively with colleagues across head office and the retail store network
What We’re Looking For
- Previous experience in customer service, retail, online operations or a similar role
- A genuine interest in fashion
- Strong written and verbal communication skills
- Excellent attention to detail
- Strong organisation skills and the ability to manage a varied workload
- A helpful, positive and customer-focused approach
- Confidence working with online systems and learning new platforms
- Experience using HubSpot or another CRM or customer service platform would be an advantage
- Previous exposure to website administration, online orders or product uploads would be beneficial
- A team-focused approach and willingness to support colleagues when needed
Why Join?
This is an opportunity to join the head office team of an established Irish fashion retailer and gain broad experience across customer service and online operations.
You will work in a friendly, creative and fast-moving environment, with the opportunity to build experience across customer experience, online retail and website operations.
If you enjoy fashion, like helping customers and want a varied role where no two days are exactly the same, we would be delighted to hear from you.
