Overview
Customer Service Representative Jobs in Chesterfield, VA at Chesterfield County
Title: Customer Service Representative
Company: Chesterfield County
Location: Chesterfield, VA
Salary
$19.84 – $23.31 Hourly
Location
Chesterfield, VA
Job Type
Part-Time
Job Number
26-00740
Department
Utilities
Opening Date
05/04/2026
Closing Date
5/10/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Minimum Qualifications
High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. Pre-employment drug testing, FBI criminal background check and education/degree verification required.
Duties
Greet and assist customers at the front counter and over the phone with inquiries, service requests, and general information. Receive and process utility payments, enter data into spreadsheets. Verify customer account information and ensure accuracy of transactions in Customer Information System (CIS). Provide clear and professional communication to customers and coworkers. Perform other related duties as assigned. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Shift
Monday – Friday; hours vary from 8:30 a.m. – 5:00 p.m. as needed
Work Location
Utilities
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
For Information On County Benefits, View Employee Benefits Summary.
01
Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- Yes
- No
02
How many years of professional experience do you have using Microsoft Office Programs (i.e., Word, Excel and Outlook)? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- Less than 1 year
- 1 – 3 years
- 3 – 5 years
- 5 – 10 years
- 10 – 15 years
- More than 15 years
03
How many years of professional experience do you have handling cash transactions and processing payments? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- Less than 1 year
- 1 – 3 years
- 3 – 5 years
- 5 – 10 years
- 10 – 15 years
- More than 15 years
04
How many years of experience do you have providing customer service in a public utility or other business environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)]
- Less than 1 year
- 1 – 3 years
- 3 – 5 years
- 5 – 10 years
- 10 – 15 years
- More than 15 years
Required Question
Employer Chesterfield County
Address Human Resources Department
9901 Lori Road / P.O. Box 40
Chesterfield, Virginia, 23832
Phone 804-748-1551 (Office)
Website http://www.chesterfield.gov
