Overview
Customer Service Representative Jobs in Ho Chi Minh City, Vietnam at Finance Solutes
Title: Customer Service Representative
Company: Finance Solutes
Location: Ho Chi Minh City, Vietnam
HIRING: Customer Service Representative – Finance Solutes
Location: Remote (Global) Employment Type: Full-time Salary: USD 500/month + performance bonus Industry: Finance / Fintech / Affiliate Marketing
About Finance Solutes
Finance Solutes is a leading financial services platform specializing in cashback and rebate services for traders across global Forex, Crypto, and CFD platforms. We help our clients save on trading fees while accessing exclusive bonuses and promotions from top-tier brokers including Exness, IC Markets, Vantage, Bybit, OKX, and Binance.
In addition, we empower our global community through free financial education courses and proprietary Expert Advisors (EAs) designed to help traders navigate volatile markets with confidence and minimize risk.
Role Overview
We are looking for a Customer Service Representative to join our remote team and support our growing global client base. You will be the front line of communication between Finance Solutes and our worldwide community of traders, ensuring every interaction reflects our commitment to professional, efficient, and friendly service.
Key Responsibilities
- Respond to customer inquiries via Telegram, email, live chat, and social media (Facebook, Instagram, X)
- Guide clients through the cashback/rebate registration process via IB links and assist with rebate tracking
- Provide first-line support for our free courses and Expert Advisor products
- Walk customers through basic broker platform actions (account opening, deposits, withdrawals, MT4/MT5 setup)
- Handle complaints professionally; escalate complex issues to the appropriate internal team
- Collect customer feedback and contribute insights to improve service quality
- Maintain accurate records of customer interactions in our CRM
- Submit daily and weekly performance reports to the CS Team Lead
Requirements
- 6 months – 2 years of customer service experience (preferably in Forex, Crypto, fintech, brokers, or IB businesses)
- Excellent written English (C1 level or equivalent) — this is a fully English-speaking role
- Strong communication, active listening, and problem-solving skills
- Comfortable working independently in a remote environment
- Proficient with Google Workspace, CRM tools, Telegram, and standard chat platforms
- Reliable internet connection and a quiet workspace
- Available to work in a flexible shift schedule to cover global time zones
- Honest, detail-oriented, and customer-focused mindset
Preferred Qualifications:
- Prior experience working with Forex/Crypto brokers or as part of an IB team
- Personal interest in trading or investing
- Additional language skills (Vietnamese, Chinese, Spanish, Arabic, or Hindi) are a strong plus
- Bachelor's degree in Finance, Business, Marketing, or a related field
What We Offer
- Fixed salary: USD 500/month, paid in USD or crypto (USDT) — your choice
- Performance bonuses based on KPIs (response time, customer satisfaction, conversions)
- 100% remote work — work from anywhere in the world
- Flexible working hours within assigned shift coverage
- Free internal training on Forex, Crypto, IB business model, and broker platforms
- Clear career progression path: Senior CS → Team Leader → Account Manager
- Opportunity to grow with a fast-scaling international fintech brand
- Friendly, multicultural, and supportive remote team culture
