Overview
Customer Service Representative Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Ambition
Title: Customer Service Representative
Company: Ambition
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Contact Centre Customer Service Agent | TRX, Kuala Lumpur | Permanent
If you love helping people and thrive in a fast-paced environment, this could be exactly the opportunity you've been looking for. Our client is a well-established international banking and financial services group, seeking a motivated and customer-focused individual to join their contact centre team in TRX, Kuala Lumpur.
Why Apply?
This is more than just a customer service role – it's a career-building opportunity with a globally recognised institution. You'll be part of a dynamic team that invests in your growth, supports your development, and champions a healthy work-life balance. If delivering exceptional service and making a genuine difference to customers is what drives you, this is the role for you.
The Role
Here's what a typical day looks like:
- Responding to inbound customer enquiries and driving first-call resolution across a range of banking needs
- Supporting customers with banking products, services, account management, and digital access
- Maintaining quality and compliance standards in every interaction
- Identifying opportunities to address customer needs through relevant product and service guidance
- Contributing ideas to process improvements and embracing change to enhance the customer experience
What We're Looking For
You'll be a great fit if you can demonstrate:
- Fluency in both English and spoken Mandarin
- A genuine passion for customer service, with strong communication and interpersonal skills
- Comfort working in a high-volume, fast-changing environment with patience and resilience
- Familiarity with general banking or credit card products would be an advantage
- A proactive, self-driven approach with a desire to continuously learn and improve
Ready to build a career in banking? Apply now to be considered.
JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)
