Overview
Customer Service Representative Jobs in Brakpan, Gauteng, South Africa at ExecutivePlacements.com
Title: Customer Service Representative
Company: ExecutivePlacements.com
Location: Brakpan, Gauteng, South Africa
Recruiter:
Jobs 4 All
Job Ref:
JHB000352/AM
Date posted:
Monday, June 8, 2026
Location:
Spartan, South Africa
SUMMARY:
Customer Service Representative
Spartan
Job Overview
The Customer Service Representative / Breakdown Coordinator is responsible for managing customer interactions, handling commercial vehicle breakdown cases, coordinating dealers and workshops, and ensuring accurate, timely communication and resolution of customer concerns.
We are seeking a motivated, bilingual (English and an additional language) Customer Service Representative to join our team. This role is critical in ensuring seamless customer support, efficient breakdown management, and strong collaboration between customers, dealers, and service providers. Additional language skills will be advantageous.
The ideal candidate will:
- Handle high volumes of calls, emails, and WhatsApp messages.
- Demonstrate technical knowledge of commercial vehicles, maintenance processes, and workshop operations.
- Provide professional service advisory support and maintain excellent communication.
- Respond promptly to urgent transport and service issues, ensuring vehicles are returned to operation as quickly as possible.
- Multitask effectively under pressure and demonstrate strong negotiation and problem-solving skills.
This role directly contributes to operational efficiency, customer satisfaction, and the organisation’s reputation.
POSITION INFO:
Key Responsibilities
- Attend to high volumes of calls, emails, and WhatsApp messages while efficiently managing customer queries, breakdowns, and service requests.
- Provide accurate guidance and support regarding commercial vehicle breakdowns, maintenance requirements, and service-related concerns.
- Utilise the breakdown management system effectively to log, monitor, and follow up on customer cases.
- Coordinate between dealers, workshops, field staff, and customers to ensure the timely resolution of breakdowns and service requests.
- Ensure continuous communication between customers and service providers throughout the repair process.
- Communicate professionally, negotiate effectively, and manage customer expectations with clarity and empathy.
- Demonstrate a strong understanding of transport operations and the urgency required in a time-sensitive transport environment.
- Ensure breakdowns and repairs are managed within the required 4–6-hour turnaround time where possible.
- Support managers and supervisors within the call centre environment as required and within company policy.
- Maintain detailed records of customer interactions, service updates, and call logs.
- Work collaboratively with controllers, service managers, regional managers, and workshop teams.
- Participate in shift work, including evenings, weekends, public holidays, and compulsory night shifts.
- Continuously update technical knowledge and customer service skills to improve support quality.
- Maintain good mental and physical wellbeing to perform effectively in a high-pressure environment.
- Follow all safety protocols and company procedures at all times.
- Adhere to company communication policies and escalation procedures.
- Ensure accurate and complete data recording.
- Escalate unresolved issues according to established protocols.
- Participate in regular performance and quality monitoring processes.
- Follow up on Customer Satisfaction Index (CSI) requirements daily.
Minimum Requirements
Qualifications & Experience
- Matric / Grade 12.
- Valid Code 8 driver's licence.
- Minimum of 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor environment.
- Experience within the transport, automotive, commercial vehicle, or fleet support industry.
- Own reliable transport.
Skills & Competencies
- Strong customer service orientation with empathy and emotional resilience.
- Proven ability to handle high call volumes and perform effectively under pressure.
- Practical understanding of breakdown coordination, workshop operations, and aftersales processes.
- Excellent organisational, time-management, and multitasking skills.
- Strong communication, negotiation, and problem-solving abilities.
- Proficiency in CRM systems, spreadsheets, and document management software.
- Team player with flexibility to work weekends, night shifts, and public holidays as required.
