Customer Service Representative (Based in KL) Jobs in Greater Kuala Lumpur at Helios Systems Asia

Title: Customer Service Representative (Based in KL)

Company: Helios Systems Asia

Location: Greater Kuala Lumpur

Pay: 3,000.00 (MYR) – 4,500.00 (MYR) per month

Job Responsibilities

Skilled in managing various banking-related inquiries to effectively assist customers with their financial needs.
Handle both incoming and outgoing customer communications (when required).
Provide an excellent customer experience in every interaction, taking full ownership to achieve first-call resolution.
Uphold and promote outstanding customer service standards at all times.
Manage schedules efficiently, ensuring availability and readiness to respond to customer inquiries promptly.

Requirements

Minimum of 1 year experience in customer service (inbound and/or outbound support).
Mandarin speaking is advantages
Comfortable working in a high-volume, fast-paced, and dynamic environment.
Proficient in using computers, basic software programs, and relevant specialized systems.
Strong communication skills with a consistently courteous and professional manner.
Demonstrates patience and empathy when handling customer conversations.
Able to adhere strictly to established processes and procedures to minimize risks and errors.
Capable of managing core responsibilities related to general banking and inquiries.
Bilingual role: Supporting markets such as Malaysia (MY), Australia (AU), and Singapore (SG).
Trilingual role: Supporting the US market (permanent night shift).

Job Type: Full-time

Experience:

Customer Careers