Overview
Customer Service Representative – Health, Gap & Pet Insurance Jobs in Sandton, Gauteng, South Africa at Oneplan.co.za
Title: Customer Service Representative – Health, Gap & Pet Insurance
Company: Oneplan.co.za
Location: Sandton, Gauteng, South Africa
Oneplan Insurance
Are you passionate about customer service and helping people through meaningful interactions every day?
Oneplan Insurance is looking for professional, energetic, and customer-focused Customer Service Representatives to support our growing client base across:
- Health Insurance
- Gap Cover
- Pet Insurance
This role is ideal for individuals who thrive in a fast-paced service environment and enjoy assisting clients through multiple communication channels.
About the Role
The Customer Service Representative will provide day-to-day client support and service assistance across various communication channels, including:
- Inbound voice calls
- Inbound WhatsApp communication
- Inbound digital and email communication
The role includes handling service-related enquiries, assisting with policy administration, supporting basic claims capturing processes, and ensuring an exceptional customer experience.
Key Responsibilities
- Handle inbound customer service enquiries professionally and efficiently
- Assist clients with:
- Policy enquiries
- General product information
- Policy amendments and updates
- Claims support and basic claims capturing
- Membership and dependant updates
- Escalation logging and follow-ups
- Respond to inbound WhatsApp, email, and digital communication within service level agreements
- Ensure accurate capturing of customer information and interactions
- Deliver excellent customer service aligned with Treating Customers Fairly (TCF) principles
- Resolve client queries effectively while maintaining professionalism and empathy
- Work collaboratively with claims, underwriting, sales, and operational teams
- Maintain quality and compliance standards during all client interactions
Minimum Requirements
- Matric / Grade 12
- Minimum 1–2 years’ experience in:
- Customer service
- Call centre support
- Insurance administration
- Medical aid or health insurance servicing
- Experience dealing with inbound customer queries
- Strong written and verbal communication skills
- Computer literacy and ability to work across multiple systems
- Experience in insurance, healthcare, or financial services advantageous
- Claims administration or claims capturing experience advantageous
Skills & Competencies
- Strong customer service orientation
- Excellent communication and listening skills
- Ability to manage difficult conversations professionally
- Strong attention to detail
- Good administrative and multitasking ability
- Ability to work under pressure in a fast-paced environment
- Professional email and WhatsApp etiquette
- Problem-solving and conflict-resolution skills
- Team player with a positive attitude
Why Join Oneplan?
- Opportunity to work within a growing and innovative insurance environment
- Exposure to multiple insurance product lines
- Supportive and team-oriented culture
- Career growth and development opportunities
- Meaningful role focused on customer experience and service excellence
