Overview
Customer Service Representative – Healthcare Jobs in United States at Sundayy
Title: Customer Service Representative – Healthcare
Company: Sundayy
Location: United States
About The Company
TTEC is a leading global consulting, technology, and managed services company dedicated to transforming the customer experience landscape. With a focus on leveraging data, artificial intelligence, and innovative technology, TTEC helps brands deliver smarter, more personalized, and human-centric interactions. Our commitment to excellence and inclusivity has earned us recognition as a Great Place to Work in the United States. We believe that our people are our greatest asset, and we foster a diverse and inclusive environment where everyone can thrive. Our mission is to connect people and brands in meaningful ways, creating value and building lasting relationships that drive success for our clients and employees alike.
About The Role
As a Healthcare Customer Service Representative working remotely from your home in California, you will play a vital role in supporting consumers with their healthcare benefit inquiries. This position offers an exciting opportunity to make a positive impact by providing exceptional service and peace of mind to individuals navigating complex healthcare options. You will engage thoughtfully with customers, understand their needs, and assist them in resolving questions related to their healthcare benefits. Your efforts will directly influence the quality of the customer experience, making a difference between an average and an exceptional interaction. This role is ideal for individuals passionate about helping others, with a strong sense of empathy and patience, and who thrive in a supportive, team-oriented environment.
Qualifications
- At least 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Comfort working with computer systems and Windows-based applications
- A distraction-free, designated home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
Responsibilities
- Answer incoming calls from customers promptly and professionally
- Engage thoughtfully with customers to understand their healthcare-related needs
- Conduct research across multiple systems to resolve customer questions efficiently
- Provide clear, accurate information to help consumers navigate healthcare options effectively
- Manage a high volume of interactions while maintaining quality and professionalism
- Adhere to a set schedule, including designated breaks and lunch periods
- Document customer interactions accurately and thoroughly in the system
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training and development sessions to enhance skills
Benefits
- Supportive environment focused on career growth and professional development
- Full days dedicated to meaningful consumer interactions
- Inclusive and community-minded culture that encourages giving back
- Access to a global team of curious, lifelong learners guided by core company values
- Base hourly wage starting at $17.65
- Comprehensive benefits package including PTO, tuition reimbursement, health and wellness incentives (eligibility based on position)
Equal Opportunity
TTEC is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We welcome applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity enriches our culture, enhances our service, and drives innovation. We are dedicated to providing a work environment where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to equality ensures that all qualified applicants receive fair consideration for employment and advancement opportunities.
