Overview
Customer Service Representative I Jobs in United States at RemoteHunter
Title: Customer Service Representative I
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization is a national provider of risk management solutions focused on workers’ compensation, auto, health, and disability management industries. Established in 1987 and publicly traded since 1991, it delivers integrated solutions through ongoing investment in technology and human capital. The company employs over 4,000 people across the United States and emphasizes core values such as accountability, commitment, excellence, integrity, and teamwork.
2. About the Opportunity:
The Customer Service Representative I is responsible for managing client and provider inquiries through various communication channels, ensuring compliance with contractual and state guidelines. This role supports operational effectiveness by facilitating clear, accurate interactions and maintaining necessary documentation, contributing to the overall service quality and organizational compliance.
3. Responsibilities:
• Respond to phone calls and return missed calls
• Handle emails from clients, providers, and internal offices
• Review provider history in relevant systems
• Consult with supervisors or departments to resolve inquiries
• Contact providers to discuss findings when appropriate
• Maintain reports and spreadsheets as required
• Perform additional duties as assigned
4. Requirements:
• Knowledge of Workers Compensation fee schedules and regulations
• Effective verbal and written communication skills
• Strong organizational skills and ability to multitask
• Detail oriented
• Proficiency with Microsoft applications
• Understanding of medical terminology and coding
• High school diploma or equivalent
• Customer service experience in Managed Care and Benefit Administration industries
• Internet upload and download speeds of at least 80Mbps
5. Pay Range and Compensation Package:
• Pay range: $13.94 – $21.48 per hour
6. Benefits & Perks:
• Medical insurance (HDHP) with pharmacy
• Dental insurance
• Vision insurance
• Long Term Disability
• Health Savings Account
• Flexible Spending Account options
• Life, Accident, and Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401(k) and ROTH 401(k)
• Paid time off
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
