Overview
Customer Service Representative – Inbound Calls Jobs in United States at RemoteHunter
Title: Customer Service Representative – Inbound Calls
Company: RemoteHunter
Location: United States
About Our Client: Genesis Call Center specializes in recruiting, training, and managing U.S.-based Customer Service Representatives who support a variety of national brands in sectors such as customer service, roadside assistance, healthcare logistics, and retail support. The organization employs secure cloud-based systems that enable team members to work efficiently from their designated workspaces, contributing to a modern and environmentally conscious support model. As a W2 employer, the company provides structured onboarding, ongoing support, and opportunities for career advancement.
About the Opportunity: The Customer Service Representative – Inbound Calls is responsible for handling inbound interactions for major brands, assisting customers with inquiries, service requests, account management, and product support. This role is essential to delivering high-quality customer care by utilizing guided systems and resources to maintain professionalism, accuracy, and alignment with brand standards. The position offers schedule flexibility after certification and is suitable for individuals seeking a stable and structured support role with potential for growth.
Responsibilities:
- Handle inbound customer interactions for national brands
- Assist customers with questions, service requests, account needs, and product support
- Use guided systems and resources to provide accurate, professional service
- Maintain alignment with brand standards
Qualifications:
- High school diploma or GED
- At least 18 years of age
- Authorized to work in the United States
- U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer and web-based tools
- Ability to work independently and adhere to schedules
Required Skills:
- Prior call center or customer service experience
- Bilingual in Spanish and English preferred but not required
- Familiarity with phone-based or computer-based support environments
Pay Range and Compensation Package: USD 11 to USD 13 hourly
Benefits & Perks:
- Paid training upon successful client certification
- Flexible scheduling options after certification
- Paid time off
- Optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Career advancement opportunities into support, QA, and leadership roles
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
