Overview
Customer Service Representative – London Jobs in London Area, United Kingdom at Ticketek UK
Title: Customer Service Representative – London
Company: Ticketek UK
Location: London Area, United Kingdom
Customer Service Representative – Job description
Ticketek is a global leader in ticketing and technology with 40+ years’ experience with ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
An exciting role has become available for someone who has a passion for the events / music industry in our Ticketek UK Customer Services team based in London.
Culturally we are an ambitious, innovative, commercial, fast paced environment, where our focus is on our people’s strengths and talent. This environment has been key in our success to date – one that is collaborative where our people aspire to exceed.
Every day might look a bit different however it is likely to include customer service, ticket dispatch, event related support. You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.
Working Pattern
This is a hybrid role, with employees expected to work three days per week from the office and two days from home.
The standard working hours are 9:00am to 5:00pm, Monday to Friday. Flexibility is required to support business needs, including occasional weekend event work and increased availability during peak periods such as Christmas and New Year.
The Role
Being part of our Customer Services team, you will:
Key Responsibilities
- Respond to customer enquiries promptly and professionally via telephone, email, social media platforms, and Trustpilot.
- Print, prepare, and dispatch tickets for customers attending upcoming events.
- Ensure an exceptional customer experience is at the heart of all activities and interactions.
- Collaborate effectively with a wide range of internal stakeholders to support business objectives.
- Work closely with the Client Services and Marketing teams to identify opportunities to enhance the overall customer journey.
- Manage and continuously improve website FAQ content to provide customers with accurate and up-to-date information.
- Provide on-site support at events as required, including occasional weekend working.
- Demonstrate flexibility during peak periods, particularly throughout the Christmas and New Year season, to meet business and customer needs.
The Person
We're looking for someone who:
Skills & Experience
- Excellent communication skills, with the ability to engage professionally and confidently with stakeholders at all levels.
- Adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment.
- Strong problem-solving skills, capable of identifying practical solutions and implementing improvements where needed.
- Exceptional organisational and time management skills, with the ability to manage multiple priorities and meet competing deadlines.
- High attention to detail and commitment to accuracy.
- Skilled at building rapport and developing positive relationships with customers and clients.
- A collaborative team player who is committed to delivering outstanding results and supporting colleagues.
- Previous customer service experience, whether online, over the telephone, via email, or in a face-to-face environment.
- Experience using CRM systems; knowledge of Zendesk would be advantageous.
- Experience of using Google Applications, Meta Business Suite, and Truspilot Business would be advantageous
Previous online customer service experience is desirable but not essential. We are keen to hear from candidates with retail or in-person customer service experience who can demonstrate excellent communication skills, a passion for delivering outstanding customer service, and a willingness to learn.
Working for TEG
Our people enjoy a wealth of benefits including:
- 23 days annual leave plus Birthday leave
- Enhanced pension contributions, sick and family leave
- Complimentary tickets
- Recognition Awards
- Employee Assistance Programme
At TEG a balanced workforce where everyone belongs, supported by processes and policies which advocate this, is the heart of our strategy. We therefore welcome all suitably qualified candidates, irrespective of gender, identification, disability, marital or parental status, racial, ethnic, or social origin, colour, religion, belief, or sexual orientation.
We want to make sure our recruitment processes are accessible and inclusive for all people. If there’s any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process, please advise us when scheduling your interview.
If we’ve just described you, then please apply by sending your CV, and cover letter detailing your salary expectations to: [email protected]
Please know you must have the right to work in the UK to be considered for this role.
