Overview
Customer Service Representative- Medical Jobs in United States at Resonance CX Partners
Title: Customer Service Representative- Medical
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Customer Service in the Healthcare Sector
Why Consider This Job Opportunity
- Pay is dependent on state, with earnings of up to $17.50/hour for Arizona and $16.50/hour for Florida, with paid training provided.
- Opportunity for pay increases after 90 days based on performance, along with annual bonuses and merit raises.
- Comprehensive free healthcare coverage for you and your family, including 24/7 telehealth visits.
- Benefits such as healthcare, life insurance, and 401(k) start the first of the month after hire, with sick time and PTO accruing from day one.
- Flexible remote work environment, allowing you to work comfortably from home.
- Access to training, coaching, and mentorship to support career growth and development.
What To Expect (Job Responsibilities)
- Handle incoming calls in a fast-paced, remote environment, providing friendly and professional support.
- Navigate various systems to resolve customer inquiries and issues effectively.
- Guide users through provider portal setup and usage, ensuring a smooth experience.
- Respond to emails and manage cases in the designated systems.
- Contribute positively to team improvements while meeting performance goals.
What Is Required (Qualifications)
- Minimum of 6 months of call center experience.
- At least 1 year of customer service experience.
- Strong verbal and written communication skills.
- Excellent organizational and problem-solving abilities.
- High school diploma or GED.
How To Stand Out (Preferred Qualifications)
- 1-2 years of experience in health insurance.
- Familiarity with Third Party Administrator (TPA) concepts.
- Knowledge of medical/dental terminology or claims processing.
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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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