Overview
Customer Service Representative(Mandarin Speakers) Jobs in Federal Territory of Kuala Lumpur, Malaysia at Devloit
Title: Customer Service Representative(Mandarin Speakers)
Company: Devloit
Location: Federal Territory of Kuala Lumpur, Malaysia
What’s in it for you?
- Attractive Salary: Basic RM 3,800 – RM 4,600 (Commensurate with experience)
- Performance Incentives: RM 300 KPI Allowance
- Work-Life Balance: Fixed normal working hours (9:00 AM – 6:00 PM)
- Rest Days: Fixed weekends off (Saturday & Sunday)
📋 Key Responsibilities
- Customer Support: Handle inbound queries and provide accurate, timely solutions regarding insurance and banking products or services.
- Language Proficiency: Communicate fluently and professionally in Simplified Mandarin and English (B2 level and above) via verbal and written channels.
- Case Management: Log, track, and resolve customer issues efficiently using internal CRM systems, ensuring high first-contact resolution rates.
- Quality & Compliance: Maintain strict adherence to banking/insurance compliance guidelines and BPO standard operating procedures to meet client KPI metrics.
🎓 Requirements & Qualifications
- Nationality: Open to Malaysian citizens.
- Education: Bachelor’s Degree in any field.
- Experience: Minimum of 1 year of experience in the Insurance or Banking sector, preferably within a BPO or shared services environment.
- Language Skills: Fluent in spoken and written Simplified Mandarin, along with a strong command of English (Minimum B2 level proficiency).
- Skillset: Excellent problem-solving skills, active listening, and a calm, empathetic approach to managing customer needs.
