Overview
Customer Service & Sales Support Coordinator – Remote Malaysia Jobs in Greater Kuala Lumpur at Melbourne Merch
Title: Customer Service & Sales Support Coordinator – Remote Malaysia
Company: Melbourne Merch
Location: Greater Kuala Lumpur
About Melbourne Merch
Melbourne Merch helps Australian businesses, events, teams, and organisations create branded merchandise and apparel. We work across custom printed and embroidered products, with a strong focus on clear communication, reliable service, and making the ordering process easy for customers.
About the role
We are hiring a Malaysia-based remote customer service and inbound sales support coordinator to help manage customer enquiries, quote requests, follow-ups, and basic order/admin communication.
You will work closely with our Australian team, especially our Account Manager, to keep the inbox moving and make sure customers receive clear, helpful replies.
This is a practical customer support role with sales admin mixed in. You do not need to be a hard closer, but you do need strong written English, careful judgement, and the ability to follow clear processes.
Responsibilities
– Monitor and triage customer emails during agreed hours
– Reply to routine customer enquiries using approved templates and training
– Collect missing quote information from customers
– Prepare clean summaries for quote/order follow-up
– Confirm artwork/file receipt safely
– Follow up recent quotes politely
– Prepare basic quotes for simple repeatable jobs once trained
– Escalate pricing, payment, artwork, complaint, production, or unusual issues
– Keep notes/statuses updated
– Send clear end-of-shift handovers
Requirements
– Based in Malaysia (Preferably KL or Selangor area)
– Strong written English
– Reliable remote work setup
– Customer service, ecommerce, sales support, admin, or inbox experience
– Careful attention to detail
– Comfortable following SOPs and templates
– Good judgement about when to ask before replying
– Able to work with an Australian business and time zone overlap
Nice to have
– Experience with apparel, merchandise, printing, ecommerce, B2B sales support, or quoting
– Experience in shared inboxes, CRMs, order systems, or helpdesk tools
– Comfortable with basic spreadsheets/calculators
Important
This role involves customer communication, pricing support, and order/admin details. We need someone careful, honest, and willing to escalate anything unclear rather than guess.
