Overview
Customer Service Specialist Jobs in Mexico at HPO Outsourcing Professionals – Agency
Title: Customer Service Specialist
Company: HPO Outsourcing Professionals – Agency
Location: Mexico
We are looking for a Customer Service specialist to join our team!
As a Customer Service Specialist your role would be to handle two core business functions: customer support and customer relationship management and and implement strategies for customer retention, loyalty, and re engagement.
Key Responsibilities:
Customer Service Responsibilities
- Handle customer inquiries, complaints, and feedback across multiple channels (phone, email, social media, etc.).
- Ensure timely resolution of customer issues, maintaining high satisfaction levels.
- Track and analyze service metrics (e.g., response times, satisfaction scores).
- Create and improve customer service procedures and policies.
- Managing CRM software (e.g., Salesforce, HubSpot, Zoho).
- Maintain accurate customer records and segment the customer base for targeted campaigns.
- Develop and implement strategies for customer retention, loyalty, and re-engagement.
- Generate reports and insights on customer behavior and lifecycle stages.
- Collaborate with sales and marketing teams to align CRM efforts with overall business goals.
Qualifications:
- 4+ years of experience in customer service.
- Bs degree in communication or marketing or a similar career
- Experience with CRM systems is required.
- English fluency and strong communication skills are necessary.
- The candidate must be reliable, punctual, and able to deliver results according to expectations.
- Open to ongoing training and management.
Benefits
- 100% remote full-time collaboration
- Contractor: $1,200 usd per month
- Schedule Mon-Fri: 9am-5pm (PST), Full time
▪ Friendly and professional team.
- Opportunities for growth and development.
Required:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Extra Computer Monitor
- Anti virus software
- Internet speed of at least 100MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Battery back up for computer
- Quiet, dedicated workspace at home
