Overview
Customer Service Specialist Jobs in Qesm 1st New Cairo, Cairo, Egypt at TP Cairo EG
Title: Customer Service Specialist
Company: TP Cairo EG
Location: Qesm 1st New Cairo, Cairo, Egypt
Company Description TP, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, offering sharper, more modern, and highly empathetic customer experience solutions. TP focuses on combining human empathy with intelligent technologies to support clients across diverse industries. Team members join a future-focused organization that values adaptability, innovation, and meaningful connections with customers. Working at TP means contributing to a company that is designed to be future-proof for the journey ahead.
Role Description This is a full-time, on-site Customer Service Representative role based in New Cairo. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, chat, and other channels, providing accurate information and resolving inquiries efficiently. Responsibilities include troubleshooting customer issues, documenting interactions in the system, and following established procedures and service standards.
Qualifications
- Proficiency in Customer Support, including handling inquiries, troubleshooting issues, and providing clear and accurate information.
- Excellent verbal and written communication skills in English; B2 Level is a Must .
- Graduation certificate is a must.
- Flexibility with Night rotational shifts .
