Overview
Customer Service Specialist Jobs in Vilnius, Vilniaus, Lithuania at Alliance for Recruitment
Title: Customer Service Specialist
Company: Alliance for Recruitment
Location: Vilnius, Vilniaus, Lithuania
In this role, you'll be a crucial part of our customer journey, ensuring our direct sales customers have a smooth and positive experience. You'll be the first point of contact for our B2B team and customers, building strong relationships and providing top-notch support. Your daily tasks include e.g. processing orders, responding to customer inquiries via email and phone, guiding new customers through the onboarding process and managing invoicing.
You will work closely with the B2B team and have opportunities to further develop your communication, problem-solving, and customer relationship management skills. Together with you and your knowledge, we can make an impact today and keep the promises of tomorrow.
Reasons to join
Real impact right now. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.
Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.
Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working.
Your role in creating a sustainable future
- Providing high quality customer service to Neste Lietuva customers by e-channels, phone
- Administrative tasks (customer data management in CRM programs, documentation management, reporting and other similar tasks related to customer service process)
- Customer claim handling
- Cooperation with subcontracts, related to the customer service process
The best combination to succeed in this role
- 1+ years experience in customer service operations (e.g. in banking, telecommunications, e-commerce or a similar fast-paced industry)
- Excellent oral and written communication skills in Lithuanian language
- Basic English language skills
- Computer skills -ability to work with databases and digital processes
- Proactive, can-do attitude and results-oriented mindset
- Well organized individual contributor as well as supportive team player with great time management skills.
This is a temporary position for one year with a salary of 1400-1600 EUR/month (gross).
