Overview
Customer Service Specialist Jobs in Eastern District, Hong Kong SAR at AkzoNobel
Title: Customer Service Specialist
Company: AkzoNobel
Location: Eastern District, Hong Kong SAR
Job Responsibilities:
- Customer Inquiry – handle customer enquiries (e.g.port supply) via email/phone.
- Order & Inventory Coordination – check with logistic and stock status in SAP or with associates; create seastock/drydock orders, follow up with associates and customers; manage backorders (seastock) for next-port supply when needed; handle order required delivery date management.
- Post-Sales & Transaction Processing – issue invoices (via mail or customer systems) and collect stamped delivery notes for billing; provide after-sales support; process goods returns, order cancellations, and credit memos for rebates in SAP.
- Financial & Data Reconciliation – reconcile financial data & notify business service team of customer payments; remind customers to settle outstanding payments; generate reports for business service team via SAP.
- Data Maintenance & System Support – maintain customer and material master data in system.
- Work closely with local sales team to support business success.
Job Requirements:
- Education: Bachelor's degree in Trading, Logistic or equivalent.
- Working Experience: 3 to 5 years Customer service role in global company; Marine Deepsea Drydock and Seastock business related working experience preferred.
- Language: English fluent oral and writing; Mandarin; Cantonese.
- Skill and Communication: Familiar with SAP order related operation, invoicing operation; MS Office applications; Good communication skill and business ownership.
