Overview
Customer Service Specialist Jobs in Jakarta, Indonesia at MICO WORLD
Title: Customer Service Specialist
Company: MICO WORLD
Location: Jakarta, Indonesia
About Us
MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.
Job title: Customer Service Specialist (for SUGO App
)
Responsibiliti
- esResolve inquiries and platform issues from regular users, streamers and agencie
- s.Train new cs hosts to ensure they understand the platform's rules, features, and monetization models, and provide follow-up guidance during the onboardin
- g.Interpret policies covering platform policy, revenue settlement and penalty standards correctl
- y.Collect user feedback and submit regular reports to the tea
- m.Manage daily user relations to boost retention and activit
y.
Qualificati
- onsIndonesian local resident, full-time on-site employment requir
- ed.Familiar with social/voice/live-stream products; CS or trainer experience preferr
- ed.Service-focused, patient and professionally composed in all work scenari
- os.Good English for daily business communicati
- on.Strong communication, organization & documentation skills for training repor
ts.
