Overview
Customer Service Specialist (B2 English) Jobs in Qesm 3rd New Cairo, Cairo, Egypt at InteLogix
Title: Customer Service Specialist (B2 English)
Company: InteLogix
Location: Qesm 3rd New Cairo, Cairo, Egypt
Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
Role Description
- Serve as the primary point of contact for customers via phone
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as
- necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements:
- Fluent English (Minimum B2 level – Upper Intermediate).
- Strong communication and problem-solving skills.
- Ability to work in a rotational shift environment.
- Positive attitude and a customer-first mindset.
What’s in it for YOU?
- Paid Training
- Medical and Social Insurance
- Career Advancement
- Transportation Provided
How to Apply:
Interested candidates are invited to send a voice note introducing themselves via:
WhatsApp: 01010644438
Email: [email protected]
