Overview
Customer Service Supervisor Jobs in Taguig, National Capital Region, Philippines at Ateneo de Manila University
Title: Customer Service Supervisor
Company: Ateneo de Manila University
Location: Taguig, National Capital Region, Philippines
- Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.
- Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.
- Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.
- Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.
- Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.
- Support planning an execution of talent development programmes
- Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
- Lead and support the implementation of new processes and manage change initiatives.
- Supports and/or leads Health Of Organization plans and activities
Minimum Qualifications
- Minimum 5 years of experience in similar roles and 3 years in leadership positions.
- Skilled in engaging, influencing, coaching, and leading cross-functional teams
- Excellent at multi-tasking, communication, and presentations under time constraints.
- Results-driven with a customer-first mindset and strong process and execution abilities.
- Fluency in English.
