Overview
Customer Service Supervisor Jobs in Puchong, Selangor, Malaysia at Beyond Pacific Services
Title: Customer Service Supervisor
Company: Beyond Pacific Services
Location: Puchong, Selangor, Malaysia
About Us: Join a cutting-edge accounting firm that's anything but ordinary. We pride ourselves on being innovative, tech-savvy, and poised for rapid growth. We embrace technology, automation and the evolving use of AI to improve the way we work, enhance efficiency and deliver better experiences for our clients. Be a part of a dynamic team where your career can flourish.
Position Overview: As a Customer Service Supervisor, you will oversee our Admin and Operations team, ensuring smooth workflow management and office operations. Reporting directly to the Manager and Partner, you will play a crucial role in managing client relationships, driving operational efficiency through tech adoption, and overseeing day-to-day office functions.
Key Responsibilities:
- Supervise administrative staff
- Manage workflow processes, identifying opportunities to implement AI tools and automation to reduce repetitive tasks
- Oversee daily office operations
- Handle client management and communication, utilizing modern digital tools to enhance customer experience and response times
What We're Looking For:
To excel in this role, you should be:
- Hardworking and enthusiastic
- Eager and committed to learning
- Responsible and reliable
- Organized and systematic
- Detail-oriented
- Tech-forward, with an understanding of or interest in utilizing AI tools (like ChatGPT, automated scheduling, or smart data extraction) to optimize team productivity
- Proficient in accounting principles (ideally possess accounting background)
- Computer literate, with experience using Microsoft Word, Excel, Outlook, and accounting software
- A capable leader with strong multitasking abilities
- Experienced in team management
- Preferably proficient in written Mandarin to effectively engage with Mandarin-speaking clients. Proficiency in Cantonese or other Chinese dialects is also advantageous.
- Preferably has worked in a professional firm setting
- Has supervisory skills or experience as a Team Lead
Why Join Us:
This role offers a unique opportunity to advance your career and grow alongside our rapidly expanding organization. We provide:
- A competitive salary range of RM 3,500.00 to RM 4,300.00 per month, based on experience
- A supportive, relaxed, and secure work environment
- Five-day workweek
- Attractive remuneration, including performance-based bonuses
- Clear career progression paths with professional development opportunities, including exposure to modern tech and AI-driven office practices
- Potential for promotions
Confidentiality is assured with all applications.
If you thrive in a successful team environment and are looking for a role with room for progression, apply today!
