Overview
Customer Service Support Specialist Jobs in Philippines at remoting.work
Title: Customer Service Support Specialist
Company: remoting.work
Location: Philippines
Job Description
Job Overview:
We are seeking a highly professional, adaptable, and service-oriented Customer Service & Support Specialist to deliver exceptional customer service, administrative coordination, and client relationship support. This role blends customer engagement, account management, administrative excellence, and digital communication, ensuring each client receives a seamless, efficient, and value-driven experience.
The ideal candidate is proactive, organized, and articulate with strong interpersonal, writing, and technical skills.
Key Responsibilities:
Client Experience & Intake & Assessment
- Serve as the first point of contact for customers, providing timely, accurate, and empathetic support via phone, email, or chat.
- Manage client accounts, ensuring consistent communication, satisfaction, and service quality.
- Proactively follow up with clients to gather feedback and ensure retention and relationship growth.
- Support onboarding and client orientation, ensuring smooth transitions and clear understanding of services.
- Maintain detailed client records, contracts, and correspondence through CRM tools.
- Conduct intake appointments, both in person and virtually, when assigned
- Complete comprehensive assessments of employment history, skills, interests, and barriers
- Determine eligibility for workforce services and appropriate service tracks
- Develop individualized service plans with clear education, training, and employment goals
- Ensure timely and accurate data entry and file documentation in required systems
- Deliver continuous, personalized client management tailored to each participant’s unique needs and goals.
- Handle clients’ personal documents and information with discretion.
Administrative & Operational Support
- Provide general administrative and clerical support including scheduling, document management, and report preparation.
- Maintain organized digital filing systems, meeting notes, and team documentation.
- Prepare and distribute professional communication materials, memos, and client updates.
- Assist management in preparing presentations, proposals, and follow-up documentation.
Social Media & Digital Marketing
- Assist in managing company and client social media platforms (LinkedIn, Instagram, Facebook, X).
- Draft and publish engaging posts, announcements, and responses aligned with brand voice and audience strategy.
- Develop and maintain social media content calendars to ensure consistent and strategic posting.
- Monitor engagement metrics (likes, comments, shares) and interact with audiences to build community and visibility.
- Support the execution of email marketing campaigns using platforms such as Mailchimp, Active Campaign, or HubSpot.
- Collaborate with internal teams to align digital content with overall business and marketing goals.
- Track analytics and generate performance reports to measure campaign effectiveness and audience reach.
- Stay informed on digital trends and recommend strategies to improve engagement, visibility, and customer interaction.
Lead Generation & Business Development Support
- Conduct online research to identify potential clients, partnerships, or new business opportunities.
- Update and maintain leads database, ensuring accurate prospect tracking and follow-up activities.
- Assist in outreach efforts through email campaigns, LinkedIn communication, and CRM tracking.
- Coordinate with marketing and sales teams to nurture leads and convert inquiries into qualified opportunities.
Job Category
Customer Service
Skill Sets Required / Preferred
- Education: Bachelor’s degree in Business Administration, Communications, Marketing, or related field.
- Experience: 2–4 years in customer service, administrative support, client relations, or marketing coordination.
Technical Proficiency:
- CRM & Productivity Tools: Apricot 360, HubSpot, Salesforce, Zoho, Monday.com, or Trello.
- Communication Tools: Microsoft Teams, Slack, Zoom, or Zendesk.
- Marketing Tools: Canva, Buffer, Hootsuite, Google Workspace, Microsoft 365.
- Ability to manage client social media platforms
Note: This is not a work-from-home position. You will work from a designated professional facility equipped for international collaboration.
