Overview
Customer Service Team Lead Jobs in United States at RemoteHunter
Title: Customer Service Team Lead
Company: RemoteHunter
Location: United States
1. About Our Client:
The General Services Administration (GSA) manages federal fleet services through its Office of Fleet Management. The GSA Short-Term Rental (STR) Program supports federal customers by providing vehicle and equipment rental solutions. This program addresses the need for efficient, accessible fleet management to enhance operational readiness across federal agencies.
2. About the Opportunity:
The Customer Service Team Lead role is responsible for overseeing daily operations of the customer service call center supporting the GSA STR Program. This position ensures high-quality service delivery, compliance with program standards, and effective handling of complex inquiries. The role is pivotal in maintaining seamless communication between federal users, vendors, and the fleet management program, contributing to the program’s operational success.
3. Responsibilities:
• Supervise Customer Service Representatives and ensure compliance with policies and performance standards
• Serve as primary escalation point for complex federal user and vendor inquiries
• Operate a national customer support center responding to calls, emails, and electronic communications
• Provide vehicle leasing and rental information to current and potential customers
• Assist customers with inquiries on various vehicles and equipment, using industry knowledge
• Manage records including contract files using electronic data storage systems like Google Drive and EDMS
• Create reports using government databases and query tools such as MySQL Workbench
• Provide customers with vehicle/equipment listings, pricing, and support related logistics such as trip length and fuel card use
• Maintain and update fleet management information systems ensuring data integrity
4. Requirements:
• Proven ability to manage operational performance metrics
• Proficient in Microsoft Office Suite (Excel), Google Suite, and Windows OS
• Technical knowledge of motor vehicles and rental equipment including aerial lifts, earth moving, forklifts, cranes, and generators
• Proficiency in Adobe Acrobat
• Experience with federal systems such as SAM.gov and FPDS.gov
• Strong written and verbal communication skills
• Ability to manage high call volumes and adapt to program changes
• Experience with rental car, fleet, or equipment rental agencies required
• Advanced communication, leadership, and problem resolution skills
• Bachelor’s degree preferred; extensive relevant experience may substitute
• 7-10 years of experience in customer service, logistics, or call center environments with supervisory experience
5. Pay Range and Compensation Package:
• The annual pay range for this position is $110,000 to $130,000
6. Benefits & Perks:
• Medical, dental, and vision insurance
• 401(k) plan with company matching
• Tax-deferred savings options
• Supplementary benefits
• Paid time off
• Professional development opportunities
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
