Overview
Customer Service Technical Support Jobs in Penang, Malaysia at CXC
Title: Customer Service Technical Support
Company: CXC
Location: Penang, Malaysia
Contract Duration: 1 Year
- Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills
- .Troubleshoots problems with appropriate applications, products and vendors
- .Identifies and documents customer issues and escalates as directed
- .Develops an understanding of multiple applications and platforms
- .Communicates basic technical solutions to customers using effective communication, listening and comprehension skills
- .Fully documents customer interactions in real-time
- .Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
- .Identifies and escalates complex problems under direct supervision
- .Works on a limited variety of problems of limited scope using defined procedures and practices
- .Collaborates with fellow technicians and supervisor to solve problems
- .Familiarizes self with new technologies, products, and platforms
- .Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
- .Demonstrates strong customer service, communication, and problem-solving skills
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