Overview
Customer Services Specialist Jobs in Sri Lanka at Affno Virtual Market – Green Tape
Title: Customer Services Specialist
Company: Affno Virtual Market – Green Tape
Location: Sri Lanka
Company Description
Affno Virtual Market (AVM), a subsidiary of the Affno Group founded in 2000, specializes in providing cutting-edge software solutions for supply chain management. Established in 2019 and headquartered in Singapore, AVM’s Green Tape suite includes innovative digital tools such as Green Tape Enterprise and Green Tape Docs, streamlining procurement and contract management processes. Green Tape also offers specialized solutions like GroupBuy, Green Tape Credit, OpenSale, and Managed Services to enhance procurement, financing, and asset resale capabilities. Together, these tools foster efficiency, compliance, and collaboration within sustainable supply chain ecosystems.
Role Description
This is a full-time, on-site role located in Sri Lanka for a Customer Services Specialist at Affno Virtual Market – Green Tape. The successful candidate will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves delivering exceptional customer service, managing phone interactions with professionalism, and building positive relationships with clients to amplify customer loyalty.
Qualifications
- Experience in Customer Support and ensuring Customer Satisfaction
- Strong skills in Customer Service with a focus on delivering positive Customer Experience
- Proficiency in Phone Etiquette and professional communication
- Ability to demonstrate empathy, problem-solving, and conflict resolution skills
- Experience in supply chain management or e-procurement is a plus
- Strong multitasking and organizational abilities
- Excellent written and verbal communication skills in English
- Bachelor’s degree or equivalent work experience in a relevant field
