Overview
Customer Success Manager Jobs in Albania at Egen Media
Title: Customer Success Manager
Company: Egen Media
Location: Albania
Senior Customer Success Manager — Egen Media
About Egen Media
Egen Media partners with real estate agents and home service companies to deliver qualified, exclusive leads from people who have actively expressed interest in their services. We operate on a pay-per-qualified-lead model — clients only pay for results. Every lead is exclusive (no double-selling), and we back our quality with a replacement guarantee.
The Role
We're looking for a seasoned Senior CSM to own the full client lifecycle — from onboarding to retention and growth. You'll be the primary point of contact for a book of SMB clients (real estate agents and home service professionals), ensuring they see real ROI from their leads and stay long-term partners with Egen Media.
What You'll Do
Onboard new clients and set them up for success with clear expectations and workflows
Manage day-to-day relationships with SMB clients across real estate and home services
Monitor client health metrics and proactively address churn risk before it escalates
Handle lead replacement requests and coordinate internally to resolve quality issues
Identify upsell and expansion opportunities within your book of business
Serve as the voice of the customer internally, sharing feedback to improve lead quality
Track KPIs: retention rate, NPS, expansion revenue, and client satisfaction
What We're Looking For
3+ years in Customer Success, Account Management, or a similar client-facing role
Proven track record retaining and growing SMB accounts
Strong communicator who builds trust quickly
Experience in performance-based or lead generation environments is a big plus
Comfortable working in Go High Level, Google Sheets, and Discord as your core tools
Self-starter comfortable working remotely
Fluency in English (written and spoken) required
What We Offer
Fully remote — work from anywhere in Albania
Clear growth path within a fast-moving, results-driven company
A product you can stand behind — exclusive leads with a quality guarantee
Direct access to leadership and real influence over how CS evolves
This Role Is NOT For You If…
You go quiet when things get hard — we need consistent, proactive communication
You need constant direction to get things done — we expect you to own your work
You push back on feedback rather than using it to grow
Deadlines are suggestions to you — reliability is non-negotiable here
You miss the small stuff — attention to detail is a core part of this job
You bring negative energy to the team — we take culture seriously
You do just enough to get by — we want people who go above and beyond
💰 Compensation: $1,200/month
🕐 Schedule: Full-time | Monday–Friday | 10:00 AM – 6:00 PM CST (5:00 PM – 1:00 AM Albanian time)
How to Apply
Send all three of the following to [email protected]:
Your resume
A brief written introduction — tell us a little about yourself and why this role caught your eye
A Loom video — record a short video sharing more about who you are, what you enjoy doing, and what excites you about this opportunity
Applications missing any of the three will not be reviewed. We're a people-first team and genuinely want to see the person behind the application.
