Overview
Customer Success Manager Jobs in Bengaluru, Karnataka, India at Teamware Solutions
Title: Customer Success Manager
Company: Teamware Solutions
Location: Bengaluru, Karnataka, India
- Role: Customer Success Manager
- Experience :7+ years of SaaS experience driving customer retention, revenue growth, and strategic account management.
- Location: remote
- Proven expertise in renewals, onboarding, product adoption, churn reduction, and upsell/cross-sell execution.
- Experienced in managing high-value ARR portfolios, leading cross-functional initiatives, conducting QBRs, and aligning customer success strategies with business outcomes to maximize long-term value and Net Revenue Retention (NRR).
- TECHNICAL SKILLS:
- Skills
- Stakeholder Management
- Upsell/Cross-sell
- Renewals
- Strategic Planning
- Project Management
- Churn Mitigation
- SQL
- Integration Consultant
- Net Revenue Retention (NRR)
- Onboarding
- Escalation Management
- Customer Retention
- Tools
- Jira
- Hubspot
- Freshdesk
- Postman
- Power BI
- Firebase
- Roles and Responsibilities:
- Customer Success Manager
- Led a team of 5 Customer Success Associates/Sr. Associates, supporting customers across India, EMEA and APAC while ensuring consistent service delivery.
- Owned 60+ customer accounts with a portfolio ARR of ₹30–40 million, driving renewals and long-term adoption. Reduced onboarding timelines by ~20% through standardized workflows and improved touchpoint planning.
- Sustained 95% customer retention through proactive engagement and structured success plans. Achieved 15% revenue growth through strategic account management and upselling initiatives.
- Drove QBR/EBR execution and ROI-focused discussions, strengthening executive alignment and renewal readiness.
- Built customer journey frameworks, onboarding flows, and escalation processes from the ground up, improving operational efficiency.
- Partnered with Product and Engineering to relay customer feedback, contributing to multiple product enhancements.
