Overview
Customer Success Team Lead & Strategic Account Manager – (Hospitality) Jobs in Haifa, Haifa District, Israel at Priority Software
Title: Customer Success Team Lead & Strategic Account Manager – (Hospitality)
Company: Priority Software
Location: Haifa, Haifa District, Israel
Responsibilities
Team Leadership:
- Lead, coach, and develop the CS team with clear KPIs and execution standardsLead, coach, and develop the CS team with clear KPIs and execution standards
- Establish structured account management: success plans, executive reviews, adoption tracking, risk management
- Run weekly portfolio reviews and quarterly performance reviews
- Build scalable playbooks for enterprise-grade Customer Success
- Serve as escalation point for complex customer situations
- Collaborate cross-functionally with Product, R&D, Support, Sales, and Finance
Strategic Account Ownership
- Own full lifecycle responsibility for assigned accounts: strategy, implementation, ongoing service, and growth
- Build multi-level executive relationships and lead quarterly business reviews
- Lead new hotel onboardings, module implementations, and major upgrades — end to end
- Monitor SLA adherence, analyze recurring issues, and drive root-cause resolution
- Identify expansion and upsell opportunities; lead roadmap alignment discussions
- Manage contracts, ensure delivery alignment, and support billing with Finance
- Deliver structured reporting: weekly operational updates and quarterly executive reviews
Requirements
- 5+ years in Customer Success or Account Management in B2B software
- 2+ years leading or mentoring CS team members
- Proven track record in complex implementations and enterprise account management
- Strong executive presence and business acumen
- Excellent Hebrew and English communication skills
- Advantage: hospitality technology / PMS background; multi-property hotel chain experience
- Strategic thinker with operational discipline
- Comfortable owning both a team and a customer portfolio
- Business-oriented, calm under pressure, strong in complex situations
- Balances proactive planning with hands-on execution
