Overview
Customer Success Team Lead Jobs in Vilnius, Vilniaus, Lithuania at Kilo™
Title: Customer Success Team Lead
Company: Kilo™
Location: Vilnius, Vilniaus, Lithuania
About The Team
Kiloverse is the operational force that helps ventures grow — building the systems, teams, and infrastructure that turn ideas into scalable businesses. Behind every fast-growing product, there’s a group of people who think like owners, act fast, and execute with precision.
Here, you’ll find people who want to break big in their careers — working side by side with entrepreneurs and founders to build ventures that redefine the health, wellness, beauty, or travel industries.
Get ready to
- Manage a team of customer service representatives across multiple digital and e-commerce brands, ensuring they deliver outstanding support and meet key performance indicators (KPIs)
- Be proactive—implement best practices and continuously improve processes
- Monitor and report on customer feedback to the Product Lead and Head of Customer Success, to whom you will report
- Oversee customer interactions across various brands, ensuring each maintains a unique voice and experience aligned with its identity
- Track team metrics, analyze performance trends, and generate reports to guide decision-making and strategy
- Turn unhappy customers into satisfied ones, and make happy customers even happier
We expect you to
- Have 2+ years of customer service experience, with at least 1 year in a supervisory or team lead role, preferably in an e-commerce or multi-brand setting
- Have previous experience in customer service and team management
- Possess excellent time management skills (you will manage your own team and work alongside the product team)
- Take ownership – you will be the driver of your team’s performance!
- Be familiar with customer service platforms (e.g., Zendesk, Freshdesk) and tools like CRMs and analytics software
Salary
Gross salary range is 2500-2800 EUR/month.
Location
We have plenty of amazing workspaces you can choose from: our awesome headquarters in Vilnius, and super cool hubs in Kaunas, Klaipėda, and Riga!
For Vilnius: 4 days onsite, 1 flexible day remote. Meanwhile, in Kaunas: onsite, hybrid, or remote options are available depending on the role.
Speaking of perks:
Own your wellness
Stay sharp and well in your own way – health insurance (after probation), on-site physiotherapist, office gym, and fitness classes keep you moving. Plus 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.
Boost your daily life
Every breakthrough needs a spark and our daily setup reflects that. Pet-friendly office, fresh breakfasts, hot lunches, drawers and fridges stocked with snacks and food – for a quick bite or even a team-cooked meal together. Rooftop and cellar events keep things lively, while 10 social clubs give space to dive into passions and try new things. Add a public transport card for Vilnius and Perks.lt perks for smoother days.
Shape your growth path
Builders never stop learning. Coaching, mentorship, training, conferences, online courses, subscriptions, books – you’ve got a €1100 yearly budget to fuel personal or team growth. You pick the path – we’ll back you all the way.
Drive global impact
This is where ambition scales. Build impact across 30+ brands worldwide. Launch bold projects. Even step in as a co-founder – we reward those who push further. And if you bring in more great people, you get €1500 for every successful referral.
- additional conditions apply based on your residence location.
