Overview
Customer Support Agent – Arabic language Jobs in Belgrade, Serbia at Workanova
Title: Customer Support Agent – Arabic language
Company: Workanova
Location: Belgrade, Serbia
About The Company:
Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
Responsibilities:
- Proficient interaction with a variety of online systems
- Provide accurate, valid, and complete information by using the right methods/tools
- Effectively respond to customer requests and questions by phone, chat, and emails
- Deal with and help resolve any customer complaints
- Following operational procedures in every contact with the customer
Requirements:
- Fluent-level in Arabic (spoken and written).
- Strong proficiency in English (spoken and written).
- Previous experience in customer support, preferably in iGaming, online entertainment, fintech, or similar industries.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, shift-based office environment.
- Strong problem-solving and multitasking abilities.
- Good computer literacy and ability to learn new systems quickly.
Preferred Qualifications:
Previous experience in the iGaming industry.
Experience with live chat platforms, CRM systems, or ticketing tools.
What We Offer:
Competitive salary and performance-based incentives.
Office-based work environment with a collaborative and supportive team.
Dynamic and international workplace.
Ongoing training and professional development opportunities.
Opportunities for career growth within the iGaming industry.
Happy Fridays and regular team engagement activities.
