Customer Support Executive

Overview

Customer Support Executive Jobs in Colombo, Western Province, Sri Lanka at LankaPropertyWeb

Title: Customer Support Executive

Company: LankaPropertyWeb

Location: Colombo, Western Province, Sri Lanka

Company Description

LankaPropertyWeb.com is Sri Lanka's #1 real estate portal, offering the largest selection of property advertisements in the country. The platform allows individuals to easily list properties for sale or rent, as well as explore options using advanced search features. Additionally, LankaPropertyWeb provides unique tools for buyers, such as the House Price Index, Home Loan Calculator, ROI Calculator, and Area Guide, which assist users in making informed property decisions. With a commitment to simplifying property transactions, LankaPropertyWeb has become a trusted resource for real estate in Sri Lanka.

Customer Support Executive

We are looking for a proactive and detail oriented Customer Support Executive to manage

customer interaction and ensure a smooth service experience. The Ideal candidate will be

responsible for inquiries, resolving issues efficiently and maintaining high service quality

standards.

Key Responsibilities:

 Handle Customer Inquiries via phone, email and chat in a timely and professional

manner

 Resolve customer issues, complaints and escalation effectively

 Guide customers on using the platform and completing required actions

 Monitor and maintain listening quality standards, including identify and addressing

spam or incorrect adds

 Coordinate with internal departments (Sales/IT/Finance etc) to resolve customer

concerns

 Assist customers with account related issues including activations and access problems

 Maintain accurate records of customers interactions and update CRM systems

 Follow up with customers to ensure issues are fully resolved and satisfaction is achieved

 Support ongoing campaigns and customer communications in coordination with

Marketing

 Ensure compliance with company policies and service standards

 Report recurring issues and suggest improvements to enhance customer experience

Requirements and Qualifications:

 Diploma in Business administration, Marketing or a related field

 1-2 years of experience in customer support, call center or client servicing roles

 Strong communication skills (English)and interpersonal abilities

 Good problem solving skills and a customer focused mindset

 Proficiency in MS Office

 Ability to multi task and work in a fast paced