Customer Support Officer

Overview

Customer Support Officer Jobs in Tripoli, Tripoli, Libya at Presto

Title: Customer Support Officer

Company: Presto

Location: Tripoli, Tripoli, Libya

We Are Hiring: Customer Support Representative

📍 Location: Tripoli – Zanata, Libya

🕒 Employment Type: Full-Time

About Presto

We are Libya’s #1 delivery app 🇱🇾, with over 95% market share and more than 15,000 orders processed daily. We thrive on innovation 🚀, speed ⚡, and data-driven decision-making 📊, and we are constantly looking for talented individuals to help us maintain our market leadership 🏆.

If you are seeking a dynamic work environment 🌱 that supports your professional growth and aspire to work within a highly professional team 👥, we invite you to apply and become part of the Presto family

💼.

Position Overview

The Customer Support Representative is responsible for providing immediate assistance to customers, resolving issues efficiently, answering inquiries related to the company's services, and representing the company and its brand in the best possible manner.

Customer Support serves as the face of the company and often creates the customer's first impression. Delivering exceptional service is essential to attracting new customers and maintaining long-term customer satisfaction and loyalty.

Key Responsibilities

1. Respond promptly to customer inquiries, demonstrate empathy, understand customer concerns, and provide appropriate solutions and guidance.
2. Resolve customer issues related to any of the company’s services.
3. Modify pending orders and coordinate communication between customers and restaurants regarding order changes.
4. Update reports and shared communication channels with other departments:

• Review responses related to issues shared across departments (Partners and Driver Support).
• Follow up on shortages and operational issues related to the grocery sector through internal communication channels.

1. Assess customer issues and allocate appropriate time and attention based on their needs.
2. Understand customer behavior and emotional state to maintain positive interactions and customer satisfaction.
3. Stay updated on the latest company services, policies, and operational updates.
4. Deliver high-quality customer service with professionalism to enhance customer satisfaction levels.
5. Submit periodic reports to management as required.

Behavioral Competencies

• Teamwork and collaboration.
• Strong communication and interpersonal skills.
• Persuasion and effective dialogue techniques.
• Active listening and attention to detail.
• Decision-making ability.
• Adaptability and flexibility.

Required Skills

• Knowledge of relevant policies, procedures, and operational systems.
• Emotional intelligence.
• Strong problem-solving skills.
• Time management and organizational skills.
• Proficiency in computer applications and mobile technologies.
• Fluency in Arabic (required) and good command of English (required).

How to Apply

Please send your CV and a brief cover letter to:

📧 [email protected]

Apply now and become part of Presto’s growing team!