Overview
Customer Support Specialist Jobs in Tallinn, Harjumaa, Estonia at Wallester
Title: Customer Support Specialist
Company: Wallester
Location: Tallinn, Harjumaa, Estonia
About Us
Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.
Key Responsibilities
- Respond to customer and B2B partners queries in a timely and accurate way
- Identify customer needs and help customers use specific features
- Handling all requests through various sources – calls, emails, chat, tickets, or internal systems
- Full ownership of the whole process around our B2B partners' requests and ensure the solution delivery withthe highest standards within the targeted SLAs/KPIs
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with internal stakeholders
- Assist in creating new and help improve existing operational processes and procedures
- Assist in training for the future Customer Support Representatives
- Provide daily and weekly reports to the Manager
Requirements
Hard Skills
- Proven experience in a customer support or customer service role.
- Strong proficiency with CRM platforms and ticketing systems (e.g., Zendesk, Jira), including a solid understanding of ticket lifecycles and queue management.
- Confident data management skills, including practical experience with Excel or Google Sheets for basic troubleshooting and reporting.
Soft Skills
- High emotional intelligence: the ability to remain calm, patient, and empathetic when assisting users who are stressed about their finances.
- Strong analytical skills: the ability to logically investigate complex customer issues using available documentation and define the correct resolution path.
- Exceptional reliability: a proactive mindset with the ability to take full ownership of your shifts and tasks to ensure seamless support operations.
- A team-player mindset: you communicate openly, support your colleagues, and never hesitate to ask for help within our close-knit, supportive culture.
We offer
- Competitive salary
- Career opportunities
- Medical Insurance upon the completion of the probationary period
- Supportive and caring Leadership
- A modern office in the center of Tallinn
- A chance to work as part of a highly motivated and talented team
- Referral program
- Stebby
- Company Events
- Free parking
