Overview
Customer Support Representative Jobs in Tennessee, United States at SimpleGameHosting
Title: Customer Support Representative
Company: SimpleGameHosting
Location: Tennessee, United States
About Us:
SimpleGameHosting is on a mission to simplify the game hosting industry. Our goal is to
deliver the most seamless and enjoyable server hosting experience for the gaming
community. We believe in creating simple solutions for our customers.
We're looking for individuals who are ready to grow in their careers and be a part of a
fast-growing company. Join us if you resonate with our core values of
Customer-centricity, Simplicity, and Innovation.
Position: Part-Time (24 hours/week)
Compensation: $15/hour | W-2 | Non-Exempt
Responsibilities:
- Provide exceptional support to customers and visitors over chat, ticketing, and
- Author Help Guide Articles for our Knowledge Base, aiding in customer
- self-support
- Engage with customers who have recently canceled due to issues and attempt to
- resolve them
- Record basic video guides to accompany Knowledge Base articles and Help
- Guides
- Record in-game footage for social media content
- Basic data entry for updating spreadsheets and reporting
- Qualifications:
- Strong Familiarity with Minecraft (Java Edition & Bedrock Edition)
- Basic understanding of Minecraft servers
- Experience in troubleshooting mod errors and understanding modpacks
- Strong communication skills
- Proficient in tools like Discord, OBS, Audacity, Notion, CurseForge, and SFTP
- clients
- Previous customer service experience or WHMCS experience is preferred
Training & Training Schedule:
Paid comprehensive 2 weeks of training and video courses. Training occurs during
daytime hours (12 PM to 4 PM ET M-F), regardless of regular overnight shift assignment.
Normal Schedule:
Expected days (Eastern Time):
- Sunday: 12 AM – 4 AM
- Monday: 12 AM – 5 AM
- Tuesday: 12 AM – 4 AM
- Wednesday: 12 AM – 5 AM
- Saturday: 12 AM – 6 AM
The schedule may be adjusted with advance notice based on business needs.
Opportunities to pick up shifts will be available when needed.
What We Offer:
- 24 hours of PTO annually, accrued and prorated based on hours worked, with
- eligibility beginning after six months of employment.
- Potential for end-of-year bonuses for eligible employees.
- Team Building: Engage in internal company events (online & in-person).
- Personal Gaming Server: Enjoy a free personal & testing Minecraft server courtesy
- of SimpleGameHosting.
- Tech Budget: Up to $250 per year for approved technology and office expenses,
- available after six months of employment, subject to company policy.
Location:
This is a remote role; however, you must reside in and work from Tennessee or Florida.
Target start date: May 18, 2026
If you're excited about joining a startup that's committed to reshaping the gaming server
hosting experience and are comfortable with our training and night shift schedule, we'd
love to hear from you.
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Simple Game Hosting LLC is an equal opportunity employer. We consider applicants
without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity,
national origin, age, disability, genetic information, veteran status, or any other status
protected by applicable law. We provide reasonable accommodations during the
application process and employment in accordance with applicable law.
Decisions related to hiring, compensating, training, evaluating performance, or
terminating are made fairly, and we provide equal employment opportunities to all
qualified candidates and employees. We examine our unconscious biases and take
responsibility for always striving to create an inclusive environment that makes every
employee and candidate feel welcome.
This position is classified as a W-2 employee role. Employment with Simple Game Hosting
LLC is at-will and may be terminated, at any time, with or without cause or notice, in
accordance with applicable law.
Must be at least 18 years old due to overnight scheduling requirements.
