Overview
Customer Support Specialist Jobs in Tunisia at Bottle Nexus
Title: Customer Support Specialist
Company: Bottle Nexus
Location: Tunisia
Job Opening: Customer Support & Account Management Specialist
Company: Bottle Nexus
Position Type: Full-Time
Language Requirement: Fluent English
Company Description Bottle Nexus streamlines the entire business process, providing a simple way to manage the full product lifecycle from pre-launch through delivery to the end customer. The company’s platform helps teams coordinate activities, reduce operational complexity, and improve visibility across each stage of product development and distribution. By focusing on efficiency and clarity, Bottle Nexus enables businesses to bring products to market faster and with greater consistency. Team members contribute directly to building practical, user-centered solutions that support long-term customer success.
This role is fully conducted in English and requires someone who can communicate professionally with customers, retail partners, and internal teams. The ideal candidate should have a strong customer support background, with additional experience in account management and sales.
Key Responsibilities:
Provide professional and timely customer support via email, chat, phone and internal communication tools.
Assist customers and partners with order updates, shipping questions, product inquiries, and general support requests.
Manage client and retailer relationships with a proactive and solution-oriented approach.
Support account management tasks, including follow-ups, issue resolution, and partner coordination.
Identify sales opportunities and help support revenue growth through strong communication and customer care.
Maintain organized records, updates, and reports as needed.
Use Excel to track information, update reports, and support operational processes.
Work closely with operations, fulfillment, billing, and management teams to ensure a smooth customer experience.
Requirements:
Fluent English, both written and spoken, is required.
Previous experience in customer support is required.
Account management and sales experience is required.
Strong Excel skills are preferred.
Highly organized and detail-oriented.
Strong communication and problem-solving skills.
Ability to work independently and manage multiple tasks at once.
Professional attitude and willingness to learn.
About the Role:
This position is ideal for someone who enjoys helping customers, managing relationships, staying organized, and contributing to business growth. The role requires strong communication, ownership, and the ability to work in a fast-paced environment.
Interested candidates should submit their resume and a brief introduction highlighting their customer support, account management, sales, and Excel experience.
