Overview
Customer Support Specialist (RCM Claims Process) Jobs in Pasig, National Capital Region, Philippines at Eastvantage
Title: Customer Support Specialist (RCM Claims Process)
Company: Eastvantage
Location: Pasig, National Capital Region, Philippines
🌟 We're Hiring: Customer Support Specialist (RCM Claims Process)! 🌟
The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities. This position will report to the Customer Support Lead.
📍 Location: Pasig, Philippines
⏰ Work Mode: Work From Office
💼 Role: Customer Support Specialist (RCM Claims Process)
What You'll Do:
- Respond timely and professionally to customer inquiries via phone and email
- Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
- Follow up with customers to confirm complete resolution of open issues
- Clearly explain products, services, policies, and procedures to customers
- Accurately document all customer interactions and feedback in the CRM system (HubSpot)
- Escalate complex issues to the appropriate internal teams
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
- Monitor recurring customer concerns and provide actionable insights for service or process improvements
- Maintain up-to-date knowledge of products, services, and industry best practices
What We're Looking For:
- Minimum 2 years of experience in customer-facing or customer support roles
- Experience with HubSpot or similar CRM/ticketing systems preferred
- Excellent verbal and written communication skills
- Strong problem-solving and organizational skills
- Knowledge of the medical industry and familiarity with medical terminology
- Proven ability to manage time effectively and meet deadlines
- Comfortable working independently while also being a collaborative team player
Ready to make an impact? 🚀 Apply now and let's grow together!
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