Overview
Customer Support Specialist – Remote Jobs in United States at Resonance CX Partners
Title: Customer Support Specialist – Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Connectivity Solutions
Why Consider This Job Opportunity
- Salary up to $85,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package including health, dental, and vision insurance
- Commitment to diversity, equity, inclusion, and sustainability
- Access to training opportunities and professional development programs
What To Expect (Job Responsibilities)
- Support the customer base by resolving service questions and addressing customer inquiries
- Manage overall order processes, including order processing, generating quotations, and tracking shipments
- Identify opportunities for process improvements and enhancing customer relations
- Perform accurate data entry of orders and customer information in the ERP system
- Utilize the corporate ERP System (NetSuite) to facilitate customer service operations
What Is Required (Qualifications)
- Associate's degree in business or a similar field; Bachelor's degree preferred
- Minimum of three (3) years of customer service experience
- Experience in a manufacturing environment is a plus
- Proficiency in ERP Systems, preferably NetSuite; CRM experience with Salesforce preferred
- Strong interpersonal and communication skills, both oral and written
How To Stand Out (Preferred Qualifications)
- Experience with Vendor Management Programs
- Well-developed organizational skills with the ability to manage multiple projects in a fast-paced environment
#ConnectivitySolutions #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
