Overview
Email & Chat Process Intern Jobs in India at Skillzenloop
Title: Email & Chat Process Intern
Company: Skillzenloop
Location: India
Job Title: Email & Chat Process Intern
Company: Skillzenloop
Location: Remote
Job Type: Full-time Internship
Duration: 1–3 Months
Stipend: ₹19,000 per month
About Skillzenloop:
Skillzenloop is a growing skill development and training organization dedicated to bridging the gap between academic learning and industry requirements. We provide structured internship programs, real-world project exposure, and mentorship across domains such as Data Analytics, Software Development, and Business Operations. Our goal is to help candidates gain practical, job-ready skills and confidently transition into professional roles.
Role Overview:
We are looking for an Email & Chat Process Intern who can manage customer interactions efficiently through written communication channels. This role provides hands-on exposure to customer support operations, communication management, and service delivery standards.
Key Responsibilities:
* Respond to customer queries via email and chat with clarity and professionalism
* Provide accurate information, troubleshoot basic issues, and guide users
* Maintain detailed logs of interactions, queries, and resolutions
* Follow predefined communication templates and service guidelines
* Prioritize and manage multiple conversations simultaneously
* Escalate complex or unresolved issues to relevant teams
* Identify recurring issues and suggest improvements in responses or workflows
* Ensure high levels of customer satisfaction and timely response rates
Required Qualifications:
* Currently pursuing or recently completed a degree in any discipline
* Strong written communication skills in English
* Good typing speed and attention to detail
* Basic understanding of customer service principles
* Ability to multitask and manage time effectively
* Problem-solving mindset and patience in handling queries
* Ability to work independently in a remote setup
Preferred Skills:
* Prior experience in customer support or similar roles (optional)
* Familiarity with email management tools or chat platforms
* Basic understanding of CRM tools and ticketing systems
What You Will Gain:
* Hands-on experience in customer service and support operations
* Exposure to real-world communication handling and service processes
* Mentorship from experienced professionals
* Opportunity to enhance communication, patience, and problem-solving skills
* Practical understanding of customer satisfaction metrics
* Certificate of completion based on performance
Skillzenloop is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all interns.
