Overview
English Customer Service – Night shift Jobs in Hanoi Capital Region at Softel Solutions
Title: English Customer Service – Night shift
Company: Softel Solutions
Location: Hanoi Capital Region
Headquartered in Hanoi, Softel Solutions is a wholly owned subsidiary of HTH Communications – the parent company of the group of Wireless carriers in the USA; AirVoice Wireless, AirTalk Wireless, and TAG Mobile, which provide Cellular and Broadband services throughout America over the past 25 years.
Find out more about Softel Solutions and our Telecommunication carriers at:
- https://airtalkwireless.com/
- https://www.airvoicewireless.com/
- https://tagmobile.com/
Our current offices in Vietnam:
- Headquarters (IT, Marketing, Back Office): 7th floor, Geleximco Building, 36 Hoang Cau, O Cho Dua Ward, Hanoi.
- Hanoi Call Center Office (CSS, CSR): HTP Building – 434 Tran Khat Chan, Hai Ba Trung Ward, Hanoi.
- HCMC Call Center Office (CSR): Moc Gia Building – 92 Yen The, Tan Son Hoa Ward 2, HCMC.
WORK LOCATION
- Hanoi Call Center Office: HTP Building – 434 Tran Khat Chan, Hai Ba Trung Ward, Hanoi.
WORKING HOURS
- Shift 1: 10:00 PM – 07:00 PM.
- Shift 2: 11:00 PM – 08:00 PM.
(You can choose fixed shift after first 2-week training).
SALARY RANGE
- 15 – 17M/ month: Monday to Friday.
- 18 – 16M/ month: Saturday, Sunday and any 3 weekdays.
JOB DESCRIPTION
- No experience required: Softel welcomes freshers with good English skills to handle customer service for telecommunication services in the U.S. through the hotline center.
- Identify and address customer needs, with a goal of total satisfaction.
- Completes reports of calls and other data accurately and on time.
- Refer issues and questions to managers if necessary.
REQUIREMENTS
- Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
- Proficiency in English communication and basic computer skills, including Outlook, Word, and Excel.
- Effective multitasking, prioritization, and time management skills.
- Quick, good communication and problem-solving skills.
BENEFITS
- 12 annual leave days (Unused leave days will be compensated in the December payroll).
- 11 public holidays based on regulations.
- Pay insurance according to VN labor law (Social – Health – Unemployment Insurance) starts immediately after signing the official labor contract, along with participation in the company’s exciting internal activities.
- Receive union benefits such as: Representative's birthday, 8/3, Funeral support money, sick visits, maternity support,…
- Career Growth Opportunities: Clear promotion path from CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager. As the company is currently expanding rapidly, there will be more opportunities for employee advancement.
- Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
- Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
- The company is fully equipped with office equipment and lockers, so employees do not need to bring personal items such as laptops or headphones to work. In addition, the company also has health supplements for night shift employees such as functional foods, imported fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea maker, microwave, refrigerator,…
- Working with major carriers in the US.
