Overview
Financial Customer Support Specialist Jobs in Syria at Nuummite Consulting
Title: Financial Customer Support Specialist
Company: Nuummite Consulting
Location: Syria
Financial Customer Support Specialist
About Nuummite Consulting
Founded in 2012 in Dubai DMCC, Nuummite Consulting is a digital transformation and AI consulting firm helping organizations across the Middle East, including Saudi Arabia, Jordan, and the Gulf region. modernize the way they operate. We combine management consulting expertise with hands-on engineering to design and deliver AI, automation, data, and enterprise technology solutions across industries including healthcare, retail, telecommunications, aviation, insurance, and financial services.
At Nuummite, we don't just advise—we build, implement, and partner with our clients to deliver measurable business impact. We're an AI-first organization that values ownership, execution, and innovation.
About the Role
We are looking for a Financial Customer Support Specialist to provide exceptional support to end-users of a governance platform designed for non-profit organizations. In this role, you will assist customers in using the system, respond to inquiries, explain governance and financial evaluation results, and help users resolve issues efficiently.
The ideal candidate has a customer-focused mindset, a solid understanding of accounting principles, and excellent communication skills in both Arabic and English.
Key Responsibilities
- Provide first-line support to end-users via CRM, email, and online meetings.
- Respond to customer inquiries and resolve issues related to the governance platform in a timely and professional manner.
- Explain financial and governance scores generated by the system based on submitted financial statements and evaluation forms.
- Investigate customer concerns and collaborate with internal teams to resolve complex issues.
- Document customer interactions accurately within the CRM system.
- Create and maintain knowledge base articles, FAQs, user manuals, training materials, and instructional videos in formal Arabic.
- Conduct online meetings and user training sessions to guide customers on effectively utilizing the platform.
- Ensure compliance with customer service KPIs, including response time, resolution time, SLA adherence, and First Contact Resolution (FCR).
- Contribute to continuous improvements in customer support processes, documentation, and the overall customer experience.
Required Qualifications
- Bachelor's degree in Accounting, Commerce, Business Administration, or a related field.
- Diploma holders with relevant professional experience are also encouraged to apply.
- Minimum of one year of experience in customer service, customer support, or a financial/accounting role.
- Good understanding of accounting principles, financial statements, and basic financial reporting.
- Fluent Arabic Speaker with excellent written communication skills in Modern Standard Arabic.
- Ability to write professional responses to customer inquiries and create high-quality knowledge base articles, FAQs, user manuals, and other customer documentation in Arabic.
- Excellent verbal communication and presentation skills in Arabic, with the ability to conduct online meetings and training sessions.
- Good written and spoken English communication skills for internal collaboration and email correspondence.
- Experience using CRM or ticketing systems and familiarity with customer support KPIs, including response time, resolution time, SLA compliance, and First Contact Resolution (FCR).
Preferred Qualifications
- Experience supporting SaaS or enterprise software applications.
- Basic knowledge of SQL, including the ability to write simple queries for troubleshooting and data verification.
- Previous experience working with financial systems, governance platforms, or ERP solutions.
- Experience supporting non-profit organizations or government entities is an advantage.
Work Environment
- Fully remote position.
- Reliable internet connection, stable electricity, and a quiet workspace are required.
- Working schedule: Sunday to Thursday.
- Working hours fall between 7:00 AM and 7:00 PM, based on assigned shifts with scheduled breaks.
- Occasional weekend support may be required based on business needs.
- Flexibility to collaborate across multiple time zones, primarily Saudi Arabia, Vietnam, and Egypt.
- Ability to work efficiently under pressure while managing a high volume of customer inquiries.
What We're Looking For
- A customer-first mindset with excellent problem-solving and analytical skills.
- Ability to communicate complex financial and governance concepts in a clear and user-friendly manner.
- Strong organizational and time-management skills with the ability to prioritize competing tasks.
- High attention to detail and commitment to delivering exceptional customer service.
- A collaborative team player who demonstrates ownership, accountability, and a continuous improvement mindset.
