Overview
Follow up assistant – Mwanza Jobs in Mwanza, Mwanza Region, Tanzania at Boxleo Courier & Fulfillment Services Limited
Title: Follow up assistant – Mwanza
Company: Boxleo Courier & Fulfillment Services Limited
Location: Mwanza, Mwanza Region, Tanzania
Role Description
The Follow Up Assistant – Mwanza is a full-time, on-site role responsible for supporting day-to-day logistics operations and customer service activities in our Mwanza branch. This position will track and follow up on shipments, deliveries, and customer requests to ensure timely updates and resolution of issues. The Follow Up Assistant will liaise with couriers, warehouse staff, and customer service teams to confirm delivery statuses, handle exceptions, and escalate concerns when needed. The role includes documenting and updating tracking systems, preparing and updating reports, and maintaining accurate records of communications and follow-ups. The position is based in Mwanza and requires close collaboration with the local operations team to support a smooth and reliable customer experience.
Qualifications.
- Strong customer service and communication skills, with the ability to interact professionally with clients, couriers, and internal teams.
- Organizational and time management skills, including the ability to prioritize tasks, follow up on multiple deliveries, and meet deadlines.
- Basic data entry and computer literacy skills, including familiarity with email, spreadsheets, and tracking or CRM systems.
- Problem-solving and attention to detail skills to identify delays, discrepancies, and issues, and to support timely resolution.
- Ability to work in our Mwanza Office.
- Previous experience in logistics, courier services, customer support, or a related field is an added advantage.
- Minimum of a diploma or degree in logistics, business, or a related discipline is an asset.
